We do everything we can to improve our services, and listening to passengers is a vital part of learning what we need to do better. We do this in three ways:
- Our Meet the Managers programme gives passengers the chance to meet the company Directors and the senior managers responsible for all aspects of the London Midland services.
- Our Passenger Panel enables you to highlight concerns and contribue views on how we can develop new timetables, improve our stations and increase accessibility.
- Our Passenger's Charter explains how to plan your journey, purchase your ticket and what to expect when using our trains and stations. We know that there may be times when there are delays or we have to cancel trains and this Charter tells you what we will do for you if we do not deliver our commitment.
- Our Disabled People's Protection Policy (DPPP) sets out our commitment to ensuring equality of service to disabled passengers.
You can also contact us by email, post, or phone.
