Every four weeks, our 'Meet the Managers' events give passengers the chance to meet the directors and senior managers responsible for delivering all aspects of the London Midland service. We publish the answers to the questions asked here after each session.
It's your chance to speak directly to the people who make the decisions which affect you and get a response on the spot. You'll get an insight into the running of London Midland, and hearing your views will help us to improve the services and facilities we provide.
If you can't get to any of the sessions, you can email your question and we'll post the answers here.
Next 'Meet The Managers' session:
From April 2014 we will be improving our Meet the Manager sessions by taking them to new places across the network, and running them at different times of day. We'll also be introducing new ways to contribute your views online to ensure we get feedback from as many of our passengers as possible. Full details - and dates - will be posted here during April.