If you would like to give us feedback on our services, ask a question or find out more about something you have seen on this website, please do get in touch and we will direct your query to the appropriate person.
We are committed to meeting the highest quality standards in the delivery of the service we provide to our customers. We aim to provide efficient and effective service and take any problems that do arise very seriously indeed. We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure.
If one of our team has exceeded your expectations we'd really like to know. You can nominate them for a London Midland Ambassador Award using the Contact us form.
Call our Customer Services Team on 0844 811 0133 (or 0121 634 2040 from a mobile) to buy tickets, find train times, enquire about existing bookings or with any other enquiries.
If you need to enquire about existing booking or need help booking your tickets online please select press option 2.
The Customer Services opening hours are Monday to Friday 07:00 to 19:00hrs and weekends 08:00 to 16:00hrs.
Customer Services Team, London Midland, PO Box 4323, Birmingham, B2 4JB.
If you have contacted us and haven't yet received a response, rest assured that we will be in touch as soon as we can. We aim to respond within 10 days but during times of high demand we may not be able to reply as quickly as we would like, and a full response may take up to 20 working days.
We respond to all correspondence in order of the date received. The dates currently being processed are as follows:-
· Complaint emails: 5 November 2013
· Complaint letters and comment forms: 5 November 2013
· Complex complaints: 7 November 2013
· Delay Repay (paper forms): 7 November 2013
· Delay Repay (website & iPhone App forms): 7 November 2013
If you have any queries or have not heard from us, and you contacted us before the above dates, please call us on 0121 634 2040 so that we can investigate further.
Last updated: 2 December 2013
At many London Midland stations there are staff available to help you access platforms and trains. If you let us know when you are travelling and need assistance we can make sure a member of staff is ready to help you. To advise us of your travel plans, or to get information on accessibility issues, please call or fax our assisted travel team at least 24 hours before travelling.
- Telephone: 0800 092 4260
- Textphone: 0844 811 0134
- Fax: 0845 051 8359
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