Lost property

If you are unfortunate enough to leave an item on one of our trains, lost property items are generally gathered centrally at London Euston and Birmingham New Street. The contact details for these Lost Property Offices are;

  • London Euston - 0208 090 9916
  • Birmingham New Street - 0121 632 6884

If you lost property on a train that was not travelling to either London Euston or Birmingham New Street, please contact our customer relations team who will try to help you locate your property, if it has been found by a member of our staff.

If you know you have left something behind you can make a lost property enquiry at www.lostproperty.org

Please note, items may take up to 24 hours to reach the main lost property offices if found.

Lost property charges

London Midland charge for retrieval and storage of lost property, with charges based on the type of article or period of time during which it has been stored before it is claimed. The following are maximum charges that London Midland can use for storage, retrieval and return of lost property. For storage charges, owners/ finders must not be charged more than £1 per 24 hour period.

Charges for retrieval of lost property:

  • Band A - £20 charge: Laptop computers, video cameras
  • Band B - £10 charge: Mobile telephones, pagers, compact cd players
  • Band C - £3 charge: Jewellery items, watches, cameras, cycles, clothing items, suitcases, rucksacks, briefcases, filofaxes, musical instruments, skis, surfboards
  • Band D - £2 charge: Umbrellas, gloves/scarves/hats, spectacles, keys, reading books, prams/pushchairs, all other items

Charges for storage of lost property:

  • £1 per 24 hour period: Laptop computers, video cameras, mobile telephone, pagers, compact cd players, skis, surfboards, prams/pushchairs, cycles
  • 50p per 24 hour period: Jewellery items, watches, cameras, clothing items, suitcases, rucksacks, briefcases, filofaxes, musical instruments, umbrellas, gloves/scarves/hats, spectacles, keys, reading books, all other items

To protect the owner/finder from incurring storage and retrieval charges out of proportion to the value of the item, the total charge must reflect the item value as follows:

  • For items in Band A & B - total charge not to exceed £25
  • For items in Band C - total charge not to exceed £15
  • For items in Band D - total charge not to exceed £5

The charge for returning lost property to the owner/ finder (e.g. postage) is to be paid by the owner/finder and is in addition to the storage and retrieval charges.

The charge for refunding cash found to the owner is an administration charge of £2.00 minimum or 10% of the amount found, up to a maximum of £10.


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