London Midland is committed to working towards delivering accessible stations and trains.  Many of our stations already have step-free access, and there are plans to further improve accessibility across the network.

Our class 350 and class 170 trains offer a high level of accessibility, with dedicated spaces for wheelchair users, accessible toilets, automatic audio and visual information systems, on-board ramps, and colour contrasted internal and external fittings.  As part of our commitment to improved accessibility, London Midland has ordered a further 37 class 350 trains and 27 class 172 trains.  The new train fleets will offer these same high standards of accessibility when they are delivered from 2008 -2010.

We recognise that accessibility and on board accommodation on our older trains is not always satisfactory, which is why a number of trains will be completely withdrawn and replaced by the new class 350s and class 172s, which will be fully accessible.  London Midland has plans to refurbish our remaining train fleets and we will deliver a raft of accessibility improvements as part of this project.

Every train that London Midland operates has both a Driver and Conductor on board.  Our Conductors are on hand to assist disabled passengers with boarding and alighting, or to provide information.

To find out at a glance if your local station has step-free access you can download an Accessibility Map of our network. For detailed information about a particular station, our Station Information Pages will give you the full picture.

If you are planning a journey and require assistance, click here.

Disabled People's Protection Policy

London Midland has a Disabled People's Protection Policy (DPPP) which sets out our commitment to ensuring equality of service to disabled passengers.  The DPPP document can be downloaded here.

Access for All - London Midland targeted stations

The Access for All programme is part of the Railways for All Strategy, launched in 2006 to address the issues faced by disabled passengers using railway stations in Great Britain. Central to the strategy is the ring-fencing of £35 million funding per year, until 2015, for the provision of an obstacle free, accessible route to and between platforms at priority stations. This generally includes the provision of lifts or ramps as well as associated works and refurbishment along the defined route.

The following are the London Midland stations to which the Department of Transport has targeted Access for All funding, subject to Network Rail carrying out a feasible study to identify how access can be improved. This process includes engagement with relevant Stakeholders to ensure the most appropriate solution can be delivered within the objectives of the Access for All programme. 

London Midland is also committed to spend £1/4 million per annum on minor work to aid accessibility.