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You are here: Home > News > Latest news > News archive > 2008 > February > Passengers just the ticket at Rowley Regis station

Passengers just the ticket at Rowley Regis station

Date: 19 Feb 2008

Passengers at London Midland's Rowley Regis station can buy tickets from a newly installed ticket machine after the company responded to requests during one of its regular Meet the Manager sessions.

It is also one of the latest customer-focused achievements to be delivered by London Midland in the first 100 days since the launch of the franchise - which started on 11th November last year.

London Midland is committed to £11.5m worth of improvements to its stations and the machine is the first of many which will be installed across its network.

Richard Brooks, Head of Stations for London Midland, said: "Passengers will welcome the introduction of the new ticket machine, which makes it easier to use our services.

"The new machine is right on the platform so passengers who know what ticket they want can get it quickly from the machine and our ticket office staff will be able to spend more time helping passengers with more complicated enquiries.

"This is a good example of us listening and responding to our customers' comments as raised at one of our Meet the Manager sessions. As a result of requests from customers, we were able to prioritise the introduction of the ticket machine at Rowley Regis."

The machine will accept cash and card payments.

For more information about London Midland's regular Meet the Manager sessions, click here.