London Midland is committed to working towards delivering accessible stations and trains. Many of our stations already have step-free access, and there are plans to further improve accessibility across the network.
Our class 350 and class 170 trains offer a high level of accessibility, with dedicated spaces for wheelchair users, accessible toilets, automatic audio and visual information systems, on-board ramps, and colour contrasted internal and external fittings. As part of our commitment to improved accessibility, London Midland has ordered a further 37 class 350 trains and 27 class 172 trains. The new train fleets will offer these same high standards of accessibility when they are delivered from 2008 -2010.
We recognise that accessibility and on board accommodation on our older trains is not always satisfactory, which is why a number of trains will be completely withdrawn and replaced by the new class 350s and class 172s, which will be fully accessible. London Midland has plans to refurbish our remaining train fleets and we will deliver a raft of accessibility improvements as part of this project.
Every train that London Midland operates has both a Driver and Conductor on board. Our Conductors are on hand to assist disabled passengers with boarding and alighting, or to provide information.
To find out at a glance if your local station has step-free access you can download an Accessibility Map of our network.
For detailed information about a particular station, our Station Information pages will give you the full picture.
See our Train Accessibility page for information about on board facilities.
St Albans Abbey easy access area
A raised area of platform known as an Easier Access Area has been installed at St Albans Abbey. It reduces the gap between the platform and one of the train doors making it easier for passengers to get on and off the train.
Travel assistance
At many London Midland stations there are staff available to help you access platforms and trains. If you let us know when you are travelling and need assistance we can make sure a member of staff is ready to help you. To advise us of your travel plans, or to get information on accessibility issues, please call or fax our assisted travel team at least 24 hours before travelling
- Telephone: 0800 092 4260
- Textphone: 0844 811 0134
- Fax: 0845 051 8359
- Email our assisted travel team by clicking here
If you are buying tickets online, please note that you wil be able to book travel assistance during this process.
Disabled People's Protection Policy
London Midland has a Disabled People's Protection Policy (DPPP) which sets out our commitment to ensuring equality of service to disabled passengers. The DPPP document can be downloaded here.
Access for All - London Midland targeted stations
The Access for All programme is part of the Railways for All Strategy, launched in 2006 to address the issues faced by disabled passengers using railway stations in Great Britain. Central to the strategy is the ring-fencing of £35 million funding per year, until 2015, for the provision of an obstacle free, accessible route to and between platforms at priority stations. This generally includes the provision of lifts or ramps as well as associated works and refurbishment along the defined route.
The following are the London Midland stations to which the Department of Transport has targeted Access for All funding, subject to Network Rail carrying out a feasibility study to identify how access can be improved. This process includes engagement with relevant Stakeholders to ensure the most appropriate solution can be delivered within the objectives of the Access for All programme.
Work at Kidderminster station is now complete. Two lifts have been installed on a new footbridge and a ramp to the Ticket Office. This means full step-free access to both platforms, the car park and the Ticket Office.
| Between 2006 - 2009 | Between 2009 - 2011 | Between 2012 - 2015 |
| Kidderminster | Northfield | Berkhamsted |
| Worcester Shrub Hill | Selly Oak | Hemel Hempstead |
| Sutton Coldfield | Henley-in-Arden | |
| Leighton Buzzard | ||
| Shirley |
London Midland is also committed to spend £1/4 million per annum on minor work to aid accessibility.
