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  • Accessibility statement

Accessibility statement

London Midland is committed to working towards delivering accessible stations and trains. Many of our stations already have step-free access, and there are plans to further improve accessibility across the network.

Our class 350 and class 170 trains offer a high level of accessibility, with dedicated spaces for wheelchair users, accessible toilets, automatic audio and visual information systems, on-board ramps, and colour contrasted internal and external fittings.

Every train that London Midland operates has both a Driver and Conductor on board.  Our Conductors are on hand to assist disabled passengers with boarding and alighting, or to provide information.

To find out at a glance if your local station has step-free access you can download an Accessibility map of our network.

For detailed information about a particular station, our Station Information pages will give you the full picture.

See our Train Accessibility page for information about on board facilities.

For more information on travelling on trains across the rail network please visit the Rail travel made easy website.

Travel assistance

At many London Midland stations there are staff available to help you access platforms and trains. If you let us know when you are travelling and need assistance we can make sure a member of staff is ready to help you. To advise us of your travel plans, or to get information on accessibility issues, please call or fax our assisted travel team at least 24 hours before travelling

If you are buying tickets online, once booking has been completed please contact our team on 0844 811 0134 to book travel assistance.

Travel Support Card

London Midland has a Travel Support Card to make it easier for some passengers to get assistance from our staff. Anyone who finds travelling difficult can carry a Travel Support Card.

The Travel Support Card is intended to provide confidence whilst travelling for those who need it. Download a copy here or alternatively hard copies are available by post by contacting our Customer Relations Team on 0344 811 0133  (or 0121 634 2040 from a mobile).

The card has a space for a personal emergency contact that could be phoned if necessary, whilst travelling. You can show the card to staff when asking for help or if you have a problem while you are travelling.

There is a blank space within the card with the header ‘How can you help me....’ where details of the assistance staff can offer can be written (specific to the individual card holder) as well as any journey details. If a passenger needs assistance but finds it difficult to communicate with staff, the card can be shown so we can understand what assistance might be required or in an emergency call the contact number provided.

The sort of help that people might need includes getting your bearings in the station or local area, information about platforms or train times, assistance to the platform or train, planning a journey if there are delays, assistance with getting a seat, understanding ticket types and purchase, information about what to do in an emergency.

Disabled Persons Railcard  - 1/3 off travel

Get out there with a friend and save money on your journeys. Get 1/3 off Standard and First ClassAnytime, Off-Peak and Advance fares when you purchase a Disabled Persons Railcard. To apply click here

Disabled People's Protection Policy

London Midland has a Disabled People's Protection Policy (DPPP) which sets out our commitment to ensuring equality of service to older and disabled passengers. 

Download the DPPP - Making Rail Accessible (Public version)

Download the DPPP - A Guide to Policies here (Policy version)

Important Notice - Abbey Line

St Albans Abbey easy access area
A raised area of platform known as an Easier Access Area has been installed at St Albans Abbey. It reduces the gap between the platform and one of the train doors making it easier for passengers to get on and off the train.

How Wood station
For customers who require assistance at How Wood station , please note that this station is un-staffed, therefore, pre-booking assisted travel at this station is essential.

The Assisted Travel contact details are 0800 092 4260.

To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want.

Access for All - London Midland targeted stations

The Access for All programme is part of the Railways for All Strategy, launched in 2006 to address the issues faced less able-bodied passengers using railway stations in Great Britain. Central to the strategy is the ring-fencing of £35 million funding per year, until 2015, for the provision of an obstacle free, accessible route to and between platforms at priority stations. This generally includes the provision of lifts or ramps as well as associated works and refurbishment along the defined route.

The following are the London Midland stations to which the Department of Transport has targeted Access for All funding, subject to Network Rail carrying out a feasibility study to identify how access can be improved. This process includes engagement with relevant Stakeholders to ensure the most appropriate solution can be delivered within the objectives of the Access for All programme. 

Work at Kidderminster station is now complete. Two lifts have been installed on a new footbridge and a ramp to the Ticket Office. This means full step-free access to both platforms, the car park and the Ticket Office.

Work completed Work completed On-going work
Between 2006 - 2009 Between 2009 - 2011 Between 2012 - 2015
Kidderminster Northfield Berkhamsted
Worcester Shrub Hill Selly Oak Hemel Hempstead
  Sutton Coldfield Henley-in-Arden
    Leighton Buzzard

London Midland is also committed to spending £316,689 per annum on minor work to aid accessibility.

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