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Accessibility statement

London Midland is committed to working towards delivering accessible stations and trains.  Many of our stations already have step-free access, and there are plans to further improve accessibility across the network.

Our class 350 and class 170 trains offer a high level of accessibility, with dedicated spaces for wheelchair users, accessible toilets, automatic audio and visual information systems, on-board ramps, and colour contrasted internal and external fittings.

Every train that London Midland operates has both a Driver and Conductor on board.  Our Conductors are on hand to assist disabled passengers with boarding and alighting, or to provide information.

To find out at a glance if your local station has step-free access you can download an Accessibility Map of our network.

For detailed information about a particular station, our Station Information pages will give you the full picture.

See our Train Accessibility page for information about on board facilities.

For more information on travelling on trains across the rail network please visit the Rail Travel Made Easy website.

St Albans Abbey easy access area

A raised area of platform known as an Easier Access Area has been installed at St Albans Abbey. It reduces the gap between the platform and one of the train doors making it easier for passengers to get on and off the train.

Travel assistance

At many London Midland stations there are staff available to help you access platforms and trains. If you let us know when you are travelling and need assistance we can make sure a member of staff is ready to help you. To advise us of your travel plans, or to get information on accessibility issues, please call or fax our assisted travel team at least 24 hours before travelling

If you are buying tickets online, please note that you wil be able to book travel assistance during this process.

Disabled People's Protection Policy

London Midland has a Disabled People's Protection Policy (DPPP) which sets out our commitment to ensuring equality of service to older and disabled passengers.  The DPPP document can be downloaded here.

London Midland also produce a guide to our policies which provides background detail to our DPPP.  This document can be downloaded here.

Access for All - London Midland targeted stations

The Access for All programme is part of the Railways for All Strategy, launched in 2006 to address the issues faced less able-bodied passengers using railway stations in Great Britain. Central to the strategy is the ring-fencing of £35 million funding per year, until 2015, for the provision of an obstacle free, accessible route to and between platforms at priority stations. This generally includes the provision of lifts or ramps as well as associated works and refurbishment along the defined route.

The following are the London Midland stations to which the Department of Transport has targeted Access for All funding, subject to Network Rail carrying out a feasibility study to identify how access can be improved. This process includes engagement with relevant Stakeholders to ensure the most appropriate solution can be delivered within the objectives of the Access for All programme. 

Work at Kidderminster station is now complete. Two lifts have been installed on a new footbridge and a ramp to the Ticket Office. This means full step-free access to both platforms, the car park and the Ticket Office.

Work completed Work completed On-going work
Between 2006 - 2009 Between 2009 - 2011 Between 2012 - 2015
Kidderminster Northfield Berkhamsted
Worcester Shrub Hill Selly Oak Hemel Hempstead
  Sutton Coldfield Henley-in-Arden
    Leighton Buzzard
    Shirley

London Midland is also committed to spending £1/4 million per annum on minor work to aid accessibility.