When do you want to travel?


Coming back?


Extra options, passengers and railcards

Railcards must be carried with your tickets. More info

  • Home
  • Privacy policy

Privacy policy

The privacy policy relates only to information that London Midland obtains from you. If you visit a web site operated by a third party through a link included on this web site, your information might be used differently by the operator of the linked web site.

The information you provide to London Midland when using this web site will be processed for the following reasons:-

  • to process any request for advice or information supplied by London Midland;
  • to answer any query or complaint; and
  • to comply with London Midland's statutory and regulatory obligations.

The type of information London Midland will collect about you includes:-

  • your name,  address, phone number and e-mail address.

London Midland does not store information which is gathered about you via this web site, except insofar as it is used to answer your enquiry.

London Midland will never collect sensitive information about you without your explicit consent.

London Midland will keep your personal information confidential except to the extent that it is compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction.

London Midland processes personal data in accordance with the Data Protection Act 1998. In order to comply with the Act, London Midland adheres to strict technical and organisational security procedures.

Should you wish to obtain a copy of the personal data that London Midland holds on you, please write to London Midland at the address found at the bottom of all pages on this web site. London Midland will notify you of any sum you must pay in order to get your data.

If you have a complaint regarding any breach of this privacy policy, contact London Midland at the address found at the bottom of all pages on this web site. When the complaint is received, it will be reviewed and London Midland will ensure that it is in compliance with this privacy policy and all applicable laws. London Midland will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.

Log files

London Midland uses IP addresses to analyse trends, administer the site, track users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


A cookie is a small piece of information that is sent to your browser when you access a website.

There are two kinds of cookies. A session cookie is a line of text that is stored temporarily in your computer's memory. Session cookies used by the London Midland website are destroyed no more than one hour after you close your browser.

A persistent cookie is a more permanent line of text that gets saved by your browser to a file on your hard drive.

Session Cookies

On those pages where the London Midland website uses "session cookies" to facilitate your use of this site, we do not collect personal information about you and the cookie will be destroyed no more than one hour after you close your browser. This kind of cookie helps you use the London Midland website interactively.

With most Internet browsers you can configure your browser so that it refuses new cookies, prompts you to accept cookies or disables cookies altogether. Exactly how this is done is dependent on the browser you use.


The contents of this site are protected by copyright under international law. The name "LONDON MIDLAND" and the London Midland logo are registered trade marks.

Users are permitted to read the contents of this site and make copies for their own personal use. They may also give copies to colleagues for their personal use on terms that London Midland is acknowledged as the source, the text is not altered in any way and the attention of the recipients is drawn to this warning. All other use and copying of any of the contents of this site is prohibited. Copying from Websites of third parties is subject to any requirements applicable to those sites.

©2006 The Go-Ahead Group plc.
Registered address: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE
Telephone 0191 232 3123, Fax 0191 221 0315
Registered company number: 2100855. Registered in England & Wales.