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1. What is ITSO Smartcard Ticketing?
2. How does it work?
3. How do I get the key?
4. Where can I use the key?
5. When will my local station become part of the scheme?
6. I have an ITSO card but not a London Midland one - can I use it?
7. Is it the same as Oyster?
8. Will season ticket holders need a photocard?
9. What kind of tickets are available?
10. How do I load tickets onto the key?
11. How do I purchase a ticket online, how does it get onto my smartcard?
12. Collecting the smartcard ticket
13. How do I use the smartcard readers?
14. My station has ticket gates, but no smartcard reader
15. If I forget to ‘touch in’ or ‘touch out’ will I get a fine?
16. How will my smartcard be used during the journey?
17. My smartcard has stopped working
18. My smartcard has been stolen / lost
19. I have an ITSO smartcard which was not issued by London Midland and it has stopped working, but
20. How do I get compensation when there is disruption to my journey (Delay Repay)?
21. Why has the Snow Hill route been chosen for the trial?
22. What if I want to cancel my card? Will I get a refund?
23. What if my details are wrong or if I need to change my details?
24. Can I change the products on my smartcard?
25. How much does the key cost?
26. I can’t access my online account?
27. Do I need a new smartcard when my ticket expires?
28. How do I find out when my ticket on the key is due to expire?
29. Why do monthly tickets on the key smartcard cost more than normal ntrain tickets?
30. Why does it cost more to buy tickets on the key smartcard than by direct debit?
31. Can I still get my ‘friends and family’ discount in the Network West Midlands area with the
32. Can I leave and join the train at any station in between those stated on my ticket?
33. When I touch in or out at an intermediate station it displays an error message.
34. How can I find out which station I nominated to load my season ticket onto the key?
35. I am having problems loading my season ticket onto my key smartcard.

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