If you are participating in our trial scheme and have received the key smartcard you will be able to load tickets on it as soon as you have activated it.
Online purchase is the easiest and quickest way to load a ticket onto the key.
Once you have confirmed the ticket you need, you will be asked where you would like to load your smartcard ticket. When you get to your nominated collection station, look for the smartcard readers or the Automatic Ticket Gates.
The smartcard readers are upright posts with readers fixed onto them. Customers holding the key smartcard should use these readers to ‘touch in’ and ‘touch out’ when they enter or exit the station. To load a ticket which has been purchased online, simply touch the key smartcard on the reader.
At stations with Automatic Ticket Gates, customers should touch the key on the smartcard reader located on top of the gateline walkways. You do not need to take your smartcard out of its wallet to do this. This is also how you enter and exit the station using the key.
You won’t be able to get an ITSO Smartcard from a station ticket office, or buy smartcard tickets at the ticket office window. Smartcards can only be applied for online or over the phone.
