Delay Repay compensation form

What is Delay Repay?

If your London Midland journey is delayed by 30 minutes or more, we think you ought to be compensated whether it's our fault or not. Delay Repay helps you claim a refund simply and quickly – just submit the form below within 28 days of travel (you can claim for up to 5 journeys at a time).

Once we've validated the claim against our train running records, we'll send you the appropriate compensation in National Rail travel vouchers (valid for 1 year). If your claim is for more than £30 - and you won't be able to use the vouchers - you can request a cheque from us instead.

What are you entitled to?

Delays of 30 - 59 minutes Delays between 1 - 2 hours Delays of 2 hours or more
50% refund of single ticket price 100% refund of single ticket price 100% refund of return ticket price
25% refund of return ticket price 50% refund of return ticket price  

What about season tickets?

If you have a season ticket (including nNetwork and nTrain season tickets within the West Midlands area), you are entitled to the same scale of refunds, based on the proportional daily cost of your ticket. For more details please take a look at the London Midland Passenger's Charter leaflet

Register

Please note all fields marked * are mandatory. You'll also need to attach a scanned image of your ticket, so if this isn't possible, print off a copy of our Delay Repay form instead. For online submissions, please keep hold of your original tickets – sometimes we may need to see them before processing your claim.

Delay repay online form

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Claim Details

Claim 1

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Scheduled departure time:  : 
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Upload a scanned copy of your ticket here:*

Add another claim here

Please note all claims are validated against our train running information records.

 

 
 

When do you want to travel?

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Coming back?

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Extra options, passengers and railcards

Railcards must be carried with your tickets. More info