Delay Repay compensation form

If your journey with London Midland is delayed by 30 minutes or more, you may claim compensation under our 'Delay Repay' scheme irrespective of what caused the delay. Its aim is to offer a quick and efficient compensation system which is clear and transparent.

Simply complete the form below and our Customer Relations team will respond to your claim within 20 days. Please note that you can now make up to 5 claims per form. All claims are validated against our train running information records and if your claim is valid, we'll send you the appropriate value of national rail travel vouchers. Please note that claims need to be submitted within 28 days of the delay.

If you have registered on the site previously login now and we will prepopulate as many fields as possible for you. Register now and you can cut the time required to complete your details later.

Please note all fields marked * are mandatory. Please ensure you've scanned in your ticket before filling out the form below, claims cannot be submitted without a scanned ticket attached. If you are unable to scan in a ticket, please print off a copy of our Delay Repay form.