London Midland

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Performance and customer satisfaction

find out how we're performing

We run more than 420,000 trains every year; working closely with Network Rail and other operators our aim is to get more trains running on time more often. 

Every train is monitored every minute, every day; here you can find details of our performance compared to what we promised in the timetable. We publish our results every 4 weeks as a whole network, and by region. 

Customer satisfaction

50,000 UK passengers are consulted twice a year by independent research company, Transport Focus.  A cross section of commuters, business and leisure customers are proportionally represented across our network to determine customer satisfaction amongst London Midland travellers.

Punctuality, getting a seat along with price are key determinants of value for money and we are pleased to say we have improved year-on-year in all of these areas and more, in fact beating the national average.

Better still, overall customer satisfaction was 85% now higher than the average scores for the whole of the rail industry (81% national average).

We know we’ve got more work to do, to keep these numbers improving, but we’re pleased that you're feeling the benefits of our Travel Made Simple  programme – focused on making things better for our customers.

See the latest ( Autumn 2016) results of every UK train operator here.

Train performance

You can view our Train performance for the last year here

We run more than 420,000 trains every year; working closely with Network Rail and other operators our aim is to get more trains running on time more often. 

Every train is monitored every minute, every day; here you can find details of our performance compared to what we promised in the timetable. We publish our results every 4 weeks as a whole network, and by region.