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Travel made simple

we're investing £15 million over 18 months to improve your journey with us

180,000 journeys are made on our services daily around the West Midlands, into London and as far north as Liverpool. With a network as vast as ours calling at 176 stations, we are proud that we now regularly achieve over 90% of trains on target across the majority of our routes.

Over £400 million of enhancements has already been delivered with new trains, providing thousands of extra seats together with an improved timetable adding in extra and faster departures. Our stations are a better place to be with added security and a comprehensive programme of renovation.

With a further £15 million to invest in strategic initiatives over the next 18 months, we’re committed to making our services even simpler for you to use.

Easier to use

  • A new customer booking system with improved features including instant ‘Quick & Collect’ - buy tickets online and collect within 15 minutes
  • new and refurbished self-service ticket machines at stations in the West Midlands where we currently do not have any facilities, plus upgrades to existing machines including contactless and a greater ticket range. Stations that will receive new ticket machines are Adderley Park, Albrighton, Bedworth, Berkswell, Bilbrook, Blakedown, Bricket Wood, Codsall, Colwall, Cosford, Duddeston, Dudley Port, Garston, Gravelly Hill, Hampton in Arden, Hartlebury, How Wood, Lye, Oakengates, Park Street, Perry Barr, Shenstone, Shifnal, Small Heath, Stechford, Stone, Tyseley, Witton
  • equipping station-based colleagues with new tablet devices to provide better and more accurate live, real-time travel information making it easier to plan your journey ahead
  • over 400 extra car parking spaces across Watford Junction, Hemel Hempstead and Tamworth stations
  • improving our On Track app to get live UK train updates on the move 

Improving services 

  • more fast evening weekday departures from Euston to Crewe
  • earlier Sunday arrivals into Birmingham New Street from Rugby, Coventry, Tile Hill, Birmingham International and Marston Green, Lichfield TV & City, Blake St, Shenstone and Butlers Lane
  • earlier Sunday arrivals into Birmingham Moor Street from Shirley, Yardley Wood, Hall Green, Spring Road, Dorridge, Widney Manor, Solihull, Olton and Acocks Green
  • A later evening train on the Abbey line
  • plans to continue to improve punctuality, especially focusing on how we recover our timetable on our London trains when things go wrong

Supporting communities

  • continuing our great work with the Prince’s Trust
  • expanding our apprenticeship scheme
  • increasing our support with the Community Rail Partnerships
  • installing new and improved station CCTV systems
  • fitting more CCTV on our trains
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