Do I need a ticket to travel?
What type of tickets do you sell?
How do I buy tickets?
Can I save money with a Season ticket?
At what age does a child have to pay the adult fare?
Can I use my Oyster card on your trains?
What railcards are available to get discounted travel?
Can I reserve a seat on your trains?
Can I use my concessionary (ENCTS) pass on your network?
Yes, if you have an ENCTS pass issued to you by Centro for travel within the West Midlands boundary, or if you have been issued with a Freedom Pass for travel within London.
Centro-issued ENCTS pass holders can travel free on London Midland services within the West Midlands after 09:30 on weekdays or at any time on weekends and public holidays.
Freedom Pass holders can travel free on London Midland services between London Euston and Harrow & Wealdstone, including intermediate stations
You can travel free at all times on most Transport for London (TfL) services.
Can I buy a season ticket with a company cheque?
London Midland accept company cheques as payment for annual season tickets, in the following circumstances:
- If it is a renewal of an existing annual season ticket
- If proof of identity, company letter and address are provided for a new annual season ticket
All company cheques must be made payable to 'London Midland' and accompanied by a letter of authorisation on the company's letter-headed paper. Passengers must write their name and address on the back of the cheque and produce proof of their identity and address.
- Proof of identity can be from: Credit card; employer's identification card; valid Railcard; passport; driving licence.
- Evidence of address can be from: Driving licence; DSS pension or allowance book; utility bill
Please note: Personal cheques are no longer accepted for new or renewals of season tickets.
Can I get a refund on my ticket?
If the train you planned to catch is delayed or cancelled and you decide not to travel, you can return your unused ticket (except season tickets) to any National Rail ticket office for a full refund, no administration fee will be charged.
If the train service is running normally and you decide not to travel you can apply for a refund at any National Rail ticket office by completing a refund application form within 28 days of the ticket's validity. Our staff will tell you if your ticket is eligible for a refund. You may have to pay an administration charge of up to £10.
If you bought your ticket from anyone other than London Midland, please contact them for a refund.
Can I get a refund on my season ticket
You can hand in your ticket at the station where you bought it, or post it to the appropriate refunds department listed above. Refunds are not calculated on a pro rata basis: we will refund the difference between the price you originally paid and the normal cost of daily return travel for the period, to include monthly, weekly and daily tickets as appropriate. This is from the date the season ticket started until the date we received it (less the administration fee mentioned above).
What time does my local station ticket office open?
What if I have been away from work because of illness?
What can I do if my season ticket is lost, stolen or damaged?
Please report a lost or stolen season ticket to a London Midland ticket office as soon as possible. You should also report any theft to the police.
If your ticket is valid for a month or more we will issue a duplicate. While there is no limit on the number of duplicates you can claim, additional checks are carried out for the second duplicate issued and any others in a twelve month period.
We charge an administration fee of £10 for issuing duplicates.
If your ticket is faded or damaged, or doesn't work in automatic ticket barriers, you can return it to any London Midland ticket office where we will replace it free of charge.
How far in advance can I buy a season ticket?
You can buy a new 7 Day Season or Travelcard Season (or renew following a break in continuity) on the start date, or if the start date is a Monday (or Tuesday after a Bank Holiday) from 06:00 the previous Sunday. For Monthly and longer Season tickets and Travelcard Season tickets (including Annual Gold Cards), the following will apply: If the start date is a Saturday, Sunday or Monday (or Tuesday after a Bank Holiday) you can buy your ticket from noon on the previous Friday. If the start date is any other day you can buy your ticket after noon of the previous day.
You can renew your 7 Day Season ticket or Travelcard Season ticket (surrendering your current ticket) where there is no break of continuity as follows: If the start date is a Sunday or Monday (or Tuesday after a Bank Holiday) you can buy your ticket from noon on the previous Friday. If the start day is any other day you can buy your ticket after noon the previous day. When renewing a Monthly and longer Season Tickets and Travelcard Season tickets (including Annual Gold Cards) where there is no break in continuity you can buy your ticket up to seven days in advance. Find out more about season tickets.
Can I change my season ticket to cover a different journey?
If your season ticket is monthly or longer and valid for at least another seven days you can change the origin and/or destination station(s).
The ticket expiry date stays the same and we'll give you a pro-rata refund or charge the difference. You won't have to pay an administration fee.
We can't change a ticket retrospectively so if there is a refund payable it won't be backdated.
Check with the ticket office staff before you apply.
What are the National Conditions of Carriage?
What happens if I forget my Railcard?
Your Railcard must be carried on each journey for which it has been used to purchase a discounted ticket. If you forget your Railcard, you will be liable (as now) to buy a new ticket or a Penalty Fare.However, if it is the first occasion in a twelve month period on which this has happened you should contact London Midland Customer Relations via firstname.lastname@example.org a refund form (available at all LM stations), providing a copy of the Railcard and relevant tickets.
I've purchased the wrong ticket on a ticket vending machine (TVM), what can i do?
If you are at a manned station, take your ticket to the Booking Office immediately and they will be able refund this ticket and issue the correct ticket. Alternatively you can purchase the correct ticket and submit the incorrectly purchased ticket for a refund.In the unlikely event that you purchase a ticket from one of London Midland’s ticket vending machines (TVMs) and then later discover you could have bought a cheaper product for the identical journey, and that information was not available to you at the time of purchase, you may be entitled to a refund to the value of the difference in cost. Please contact our customer relations team at email@example.com to discuss this further.
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