London Midland



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contact us

We’re always here to help and, if you can’t find the answer in our Frequently Asked Questions, here’s how to get in touch.

Complete the form to feedback on our services or nominate a member of our team for an Ambassador Award.
Bookings - if your query is about an existing booking please call us.

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Opening hours

0700 - 1900 Monday - Friday
0800 - 1600 Weekends & Bank holidays
Closed  Christmas Day & Boxing Day

Tweet us @LondonMidland

Call us 0344 811 0133 or 0121 634 2040 

Lines are open during business hours. Out of hours our lines are diverted to National Rail Enquiries.

Write to us

London Midland 
Customer Relations
PO BOX 4323
B2 4JB
Or pick up a freepost comments card at any of our staffed stations.

getting back to you

We aim to respond to your query within 10 working days. However during really busy times we may not reply as quickly, and it can take up to 20 days. 

We prioritise responses in order of the date we receive them, we are currently processing:

  • complaint emails -  10 April 2017
  • complaint letters & comment forms - 11 April 2017
  • complex complaints - 11 April 2017
  • refund requests - 11 April 2017
  • Delay Repay (paper forms) - 05 April 2017
  • Delay Repay (website & app forms) - 07 April 2017