0700 - 1900 Monday - Friday
0800 - 1600 Weekends & Bank holidays
Closed Christmas Day & Boxing Day
Tweet us @LondonMidland
Call us 0344 811 0133 or 0121 634 2040
Lines are open during business hours. Out of hours our lines are diverted to National Rail Enquiries.
Write to us
PO BOX 4323
Or pick up a freepost comments card at any of our staffed stations.
getting back to you
We aim to respond to your query within 10 working days. However during really busy times we may not reply as quickly, and it can take up to 20 days.
We prioritise responses in order of the date we receive them, we are currently processing:
- Delay Repay (website & app forms) - 02 November 2017
- Delay Repay (paper forms) - 02 November 2017
- refund requests - 30 October 2017
- complex complaints - 30 October 2017
- complaint letters & comment forms - 30 October 2017
- complaint emails - 29 October 2017