We work with a number of statutory passenger groups and voluntary rail user groups. We meet regularly and listen to their views.
Transport Focus is the official consumer watchdog representing the interests of rail passengers and dealing with appeal complaints for our services (except in the area dealt with by London TravelWatch).
London TravelWatch is the official consumer watchdog representing the interests of passengers in and around London, and dealing with appeal complaints for journeys using our services for stations between Tring and London Euston, the Abbey Line (St Albans Abbey – Watford Junction, and at Bedford.
Passenger User Groups
Voluntary passenger groups across our network are listed here.
Bedford Bletchley Rail Users - firstname.lastname@example.org
Bromsgrove Rail User Group - Chairman@bromsgroverail.org.uk
Cannock Chase Promotion Group - email@example.com
COVRAG - Coventry Rail User Group - firstname.lastname@example.org
Lichfield Rail Promotion Group - email@example.com
North Staffs Promotion Group - firstname.lastname@example.org
Northampton Rail Users - email@example.com
Nuneaton & Bedworth RUG - firstname.lastname@example.org
Rugby Rail User Group - email@example.com
Shakespeare Line Promotion Group - firstname.lastname@example.org
Solihull & Leamington Rail Users - email@example.com
Stourbridge Line User Group - firstname.lastname@example.org
Watford Rail Users Group - email@example.com
West London Line Group - firstname.lastname@example.org
Please contact Transport Focus if a group you are interested in is not listed