We work with a number of statutory passenger groups and voluntary rail user groups. We meet regularly and listen to their views.
Transport Focus is the official consumer watchdog representing the interests of rail passengers and dealing with appeal complaints for our services (except in the area dealt with by London TravelWatch).
London TravelWatch is the official consumer watchdog representing the interests of passengers in and around London, and dealing with appeal complaints for journeys using our services for stations between Tring and London Euston, the Abbey Line (St Albans Abbey – Watford Junction, and at Bedford.
Passenger User Groups
Voluntary passenger groups across our network are listed here.
Bedford Bletchley Rail Users - email@example.com
Bromsgrove Rail User Group - Chairman@bromsgroverail.org.uk
Cannock Chase Promotion Group - firstname.lastname@example.org
COVRAG - Coventry Rail User Group - email@example.com
Lichfield Rail Promotion Group - firstname.lastname@example.org
North Staffs Promotion Group - email@example.com
Northampton Rail Users - firstname.lastname@example.org
Nuneaton & Bedworth RUG - email@example.com
Rugby Rail User Group - firstname.lastname@example.org
Shakespeare Line Promotion Group - email@example.com
Solihull & Leamington Rail Users - firstname.lastname@example.org
Stourbridge Line User Group - email@example.com
Watford Rail Users Group - firstname.lastname@example.org
West London Line Group - email@example.com
Please contact Transport Focus if a group you are interested in is not listed