If your train is delayed by 30 minutes or more, you can claim compensation
Delay Repay is a scheme to help you claim compensation simply and quickly; just send your claim within 28 days of the delay along with a picture of your ticket or the original. We will validate your claim against our train running information, and send you the appropriate compensation. Please note this does not affect your statutory rights.
You can also send in your claim by post, download and complete a delay repay form
Singles & returns
|30-59 minutes||1 hour - 1 hour 59 minutes||2 hours or more|
If you have a season ticket (including nNetwork and nTrain season tickets within the Network West Midlands area) you are entitled to the same scale of compensation, based on the proportional daily cost of your ticket. For more details, please take a look at our Passengers Charter.
If you have a Direct Debit ‘Swift’ smartcard account with Network West Midlands, you will be required to submit an image of the front side of your smartcard, clearly displaying your photo and the smartcard long number, in order to verify your claim.