London Midland

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Last updated: 01:49

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Delay Repay

If your train is delayed by 30 minutes or more, you can claim compensation

Delay Repay is a scheme to help you claim compensation simply and quickly; just send your claim within 28 days of the delay along with a picture of your ticket or the original. We will validate your claim against our train running information, and send you the appropriate compensation. Please note this does not affect your statutory rights.

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You can also send in your claim by post, download and complete a delay repay form

Payment methods

You can choose to receive your compensation from:
  • cashable Rail Travel Voucher, these can exchanged for cash at any London Midland Staffed station or used as payment, or part payment, for any UK ticket
  • payment directly to nominated bank account (‘BACS’)
  • payment directly to nominated PayPal account
  • cheque - we’ll post this to your home address
  • credit your online London Midland account
  • payment back to credit/debit card 

Compensation entitlement

Singles & returns

  30-59 minutes 1 hour - 1 hour 59 minutes 2 hours or more
Single ticket 50%  100% 100%
Return ticket 25% 50% 100%


Season tickets

If you have a season ticket (including nNetwork and nTrain season tickets within the Network West Midlands area) you are entitled to the same scale of compensation, based on the proportional daily cost of your ticket.  For more details, please take a look at our Passengers Charter.

If you have a Direct Debit ‘Swift’ smartcard account with Network West Midlands, you will be required to submit an image of the front side of your smartcard, clearly displaying your photo and the smartcard long number, in order to verify your claim. 

 

 

 

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