If your train is delayed by 30 minutes or more, you can claim compensation
Delay Repay is a scheme to help you claim compensation simply and quickly; just send your claim within 28 days of the delay along with a picture of your ticket or the original. We will validate your claim against our train running information, and send you the appropriate compensation. Please note this does not affect your statutory rights.
You can also send in your claim by post, download and complete a delay repay form
Singles & returns
|30-59 minutes||1 hour - 1 hour 59 minutes||2 hours or more|
If you have a season ticket (including nNetwork and nTrain season tickets within the Network West Midlands area) you are entitled to the same scale of compensation, based on the proportional daily cost of your ticket.
You can only claim for either a journey you caught that was delayed or the first train you intended to catch that was cancelled. In simple terms, this means:
For more details, please take a look at our Passengers Charter.