Season tickets for the Snowhill lines
ITSO smartcard ticketing is an electronic system which makes ticket purchase easier, quicker and hassle free. Instead of magnetically encoded, paper based tickets which must be thrown away when they expire, ITSO smartcards can be reloaded again and again. London Midland's ITSO smartcard is called the key. The key will enable customers to:
You can purchase tickets for your smartcard online. Once you have confirmed the ticket you need, you will be asked where you would like to load your smartcard ticket. When you get to your nominated collection station, look for the yellow smartcard readers or the Automatic Ticket Gates.
The smartcard readers are upright posts with yellow readers fixed onto them. Customers holding the key smartcard should use these readers to ‘touch in’ and ‘touch out’ when they enter or exit the station. To load a ticket which has been purchased online, simply touch the key smartcard on the reader and hold for approximately 3 seconds.
At stations with Automatic Ticket Gates, customers should touch the key on the smartcard reader located on top of the gateline walkways. You do not need to take your smartcard out of its wallet to do this. This is also how you enter and exit the station using the key.
You won’t be able to get an ITSO Smartcard from a station ticket office, or buy smartcard tickets at the ticket office window. Smartcards can only be applied for online.
At stations with Automatic Ticket Gates the only way of getting onto the platforms with a smartcard is to touch it on the yellow target on top of the gateline posts. Simply touch the key on the target in the same way as you would do if you were entering the platforms.
Simply hold your card against the target and wait for audio and visual confirmation of a successful ‘touch in’, ‘touch out’ or ticket collection. You don’t have to take it out of your wallet as the target is contactless and can read cards through wallets. The smartcard reader will provide audio and visual confirmation as follows:
If the validation is unsuccessful, audio and visual indication will also be provided, with a red LED lighting up instead and a message on screen displayed, explaining why the validation has failed.
If this happens, and you require assistance please call the key helpline on 0344 811 0133 (or 0121 634 2040 from a mobile) and select Option 3, or contact the smartcard team directly:firstname.lastname@example.org
Station and on board staff will be able to assist in the first instance if your card stops working. London Midland also has a dedicated support service should you require more detailed assistance:
by email: email@example.com
by phone: 0344 811 0133 or 0121 634 2040 via a mobile (option 3)
You can apply by completing our online Delay Repay form. Alternatively you can print out a paper version of Delay Repay here, this form is also available from London Midland booking offices. Where prompted to upload a copy of your ticket, please upload an image of the front of your smartcard, showing your name and the 18 digit card number.