Our aim is that you shouldn't have to wait for more than three minutes before being served and no more than five minutes at peak times.However, at peak times, and particularly at the start of the week, queues can be longer.
If you have a more complicated reason to visit than simply buying a ticket, we suggest you try to avoid the busy morning and evening rush hours. Ticket vending ticket machines are available at many of our stations and offer a quick and easy way of buying a wide range of tickets with cards or cash.
Many of our stations have car parks. Visit our car parking section for information and to buy weekly, monthly or annual season tickets online. Most car parks at stations in the West Midlands are free to park. Since 29th September 2014, Centro issue Parking Charge notices for cars parked outside of designated parking areas. Further information can be found on the Network West Midlands website.
Find out more about car parking
You can leave your cycle at many local stations. We're investing in secure cycle storage facilities at stations across our network and are anticipating to increase the number of storage spaces at 47 of our stations.
Due to capacity constraints, full-size cycles cannot be taken on board certain peak time services. We can't take full size cycles on any train arriving in London Euston between 07.00 and 09.59, or departing from London Euston between 16.00 and 18.59 on Mondays to Fridays (excluding public holidays). Folding cycles can be carried without charge on any service at any time.
We display timetables on posters at every station and pocket versions are available from the ticket office. We also put up posters warning you in advance of any engineering work that is coming up and how it will affect journeys to and from the station.
Most of our stations also have customer information screens on the platforms or concourses that give ‘live’ train time updates. Smaller stations may have a help-line telephone where you can speak to an operator.
We also expect our station staff to make announcements when they're needed, such as when there is disruption to services.
At many London Midland stations there are staff available to help you access platforms and trains. If you let us know when you are travelling and need assistance we can make sure a member of staff is ready to help you.
To advise us of your travel plans, or to get information on accessibility issues, please call or fax our assisted travel team at least 24 hours before travelling:
Telephone: 0800 092 4260
Fax: 0845 051 8359
Email our assisted travel team by clicking here
Many of our stations have toilets that are open to the public while they are manned. They are normally locked after staff leave for the day to prevent vandalism.
Unfortunately some smaller stations do not have public toilets. Find out my by checking out your stations facilities