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Code of Conduct

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London Midland now actively supports a Code of Conduct, find out everything you need to know below.  

 
The London Midland Code of Conduct is here to ensure ease of travel and safety on the railway system, and
is there to be observed by everyone. To make sure your journeys are comfortable and safe, you may notice
that our officers will start to be much more visible on the network. They are all there to support an enjoyable travelling environment for as many customers as possible.

Below I have explained which areas we are actively supporting and monitoring, and why they are crucial
to making sure your journey is comfortable and safe.

Please feel free to ask us any questions you may have when you see myself or one of the team out on the network, or drop us an email at comments@londonmidland.comWe hope you will support us in our joint effort to maintain a safe and comfortable train service for you & other customers.

Brian - Revenue Protection and Security Manager

 

 

London Midlands' Code of Conduct
 

tracks for trains bylaws

Tracks are for trains 

Railway Tracks are for trains. If you can read this, you’re not a train. Trespassing is dangerous so please use bridges or underpasses to get to other platforms.

For absolute safety, trespassing on railway tracks for any reason or at any time is strictly prohibited and carries a large number of severe dangers. It's really not worth the risk.

 

Ticket bylaws

Ticket? Check

You need to make sure you have a ticket or Smartcard for your journey. If not, you could be liable for a penalty fare.

As per the National Rail Conditions of Carriage, please remember it is your responsibility to make sure you have a valid ticket, key card or permit to travel before starting your journey (where the facilities are available). If a customer isn't able to present a valid ticket for travel when asked to do by myself or one of the team, we will ask questions and it's likely that a penalty fare notice maybe issued or a formal interview under caution takes place.

Anti-social behaviour Bylaws

Keep calm and respect others

Consider those around you during your journey. Anti-social behaviour or abuse towards staff or customers will not be tolerated and verbal or physical abuse could result in prosecution. 

We define anti-social behaviour as any action(s) which may leave others feeling uncomfortable or vulnerable whilst using the network - this applies to both our customers and our staff. Anti-social behaviour isn't tolerated anywhere on London Midland trains or stations. If someone is shown to be behaving in an unacceptable anti-social manner we will take action that could lead to prosecution. We would always encourage you to think about how your actions and behaviour can effect others around you.

No feet on seats bylaws

No feet on seats

Nobody likes dirty or wet seats, please keep your feet on the floor. Please remember, this is an offence under the Railway Byelaws.

We want to keep the train environments as clean and pleasant as possible.  Would you want to sit on a dirty or damaged seat? Putting your feet up on the seats degrades the train seats condition for other customers. It can also impact on the comfort of others, not all customers feel confident to ask people take their feet off of seats in order to sit down themselves. 

 

We're all eyes Bylaws

We're all eyes

For your safety, CCTV is in operation on trains and at stations. If you see something suspicious text 61016 to report it to the British Transport Police.

We use CCTV equipment at stations and on trains primarily to make sure you, your fellow customers and London Midland staff are kept safe throughout their journey or working day.

 

Bin It Bylaws

 Bin it

Help keep our trains tidy - please take your rubbish with you or use bins provided.

We encourage everyone to be mindful of others and always use the bins provided for their litter. Nobody wants to sit among rubbish and if we did spot someone littering we would treat it as a form of anti-social behaviour.