We're here to help disabled and older customers use our services.
We will always get you to your destination, and our promise includes:
- value for money discounts
- assistance from staff when travelling with us
- alternative accessible transport when stations or trains are inaccessible
- clear, consistent up-to-date information
- a safe and reliable service
London Midland has a Disabled People's Protection Policy (DPPP) which sets out our commitment to ensuring equality of service to older and disabled passengers.
Many of our stations have staff available to help you get around and board our trains. It's really helpful if you can book this assistance at least 24 hours before so we can let our station or on-board teams know you're coming. However, we know this isn't always possible and our staff will help you if you turn up without booking.
Requesting Passenger Assistance
Your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf. If you do not wish for your data to be shared please call us on 0800 092 4260 or using type talk 18001 0800 092 4260.