We're here to help disabled and older customers use our services.
We will always get you to your destination, and our promise includes:
London Midland has a Disabled People's Protection Policy (DPPP) which sets out our commitment to ensuring equality of service to older and disabled passengers.
Many of our stations have staff available to help you get around and board our trains. It's really helpful if you can book this assistance at least 24 hours before so we can let our station or on-board teams know you're coming. However, we know this isn't always possible and our staff will help you if you turn up without booking.
By 1 January 2020 all our trains will meet modern accessibility standards, currently on-board we have:
All our stations have seating, shelter, help points and customer information screens with live updates. Our staff can help you:
Carry our travel support card to make it easier for you to let our staff know you may need help. If you'd like us to send you one, contact us.