A member of the Assisted Travel Team will arrange the assistance you require and be in touch to confirm your booking, or ask any extra questions to arrange your booking.
We recommend booking at least 24 hours before travel – this ensures we have enough time to make arrangements for you. If you are travelling in less than 24 hours and have not yet booked your assistance, contact 0800 092 4260.
Requesting Passenger Assistance
In order for us to fulfill your passenger assistance request via the online booking form we will need to capture and record your personal journey data within the Passenger Assist booking system.
If you still require assistance with your journey, but do not want to have your data recorded, just contact our team by either calling 0800 092 4260 or using type talk18001 0800 092 4260.